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PRIVACY POLICY

Effective Date: April 25, 2025 

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Aurum Satori Spa (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of all our clients and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with Ontario privacy law and the Personal Information Protection and Electronic Documents Act (PIPEDA).

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Privacy Statement

Your privacy is important to us. We are committed to transparency and responsibility in handling your personal information. By using our website, services, or visiting our spa, you agree to the practices described in this policy.

1. What Type of Information Do We Collect?

We may collect the following types of personal and non-personal information:

  • Personal Identifiers: Name, phone number, email address, mailing address, birthday

  • Health & Wellness Information: Skin concerns, allergies, treatment history (for personalized services)

  • Payment Details: Credit card or other billing information (processed securely through third-party providers)

  • Technical Data: IP address, browser type, device, cookies, usage statistics from our website

2. How Do We Collect Information?

We collect personal information through the following methods:

  • Directly from you when you book an appointment, fill out a form, or subscribe to our newsletter

  • Through cookies or tracking technologies on our website

  • During in-spa consultations or communications with our staff

3. Why Do We Collect Such Personal Information?

We collect your information to:

  • Provide and personalize spa services

  • Manage bookings, payments, and customer accounts

  • Send updates, promotional offers, and service reminders (if consented)

  • Improve our website, marketing, and customer experience

  • Comply with regulatory and legal obligations

4. How Do We Store, Use, Share, and Disclose Your Personal Information?

  • Your personal data is stored securely using password-protected systems and reputable third-party platforms (e.g., Wix, booking and payment processors).

  • We do not sell or rent your personal information.

  • We may share information with service providers who help us operate our business (e.g., payment processors, CRM systems), only to the extent necessary and under confidentiality agreements.

  • In rare cases, we may disclose information if legally required to do so (e.g., for health, safety, or law enforcement).

5. How Do We Communicate With Our Site Visitors?

We may contact you to:

  • Confirm bookings or send service reminders

  • Share promotional updates, newsletters, or loyalty program offers

  • Respond to inquiries or feedback
    You can opt out of promotional messages at any time by clicking "unsubscribe" or contacting us directly.

6. Do We Collect Information from Minors?

Our services and website are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors without parental consent. If we discover such data, it will be deleted promptly.

7. Privacy Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices or regulatory requirements. Changes take effect immediately upon posting on our website. We recommend checking this page regularly for updates.

8. Contact Information

If you have any questions about this Privacy Policy or would like to access, update, or delete your information, please contact us:

Aurum Satori Spa

Mississauga Entertainment Centrum, Building C2, Unit 4

98 Courtneypark Drive East

Mississauga ON L5T 2Y3
📧 Email: tammynguyen@aurumsatorispa.com

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